Peace and relaxation are the basic prerequisites for successful therapy. Taking the well-being of other guests into account is an important aspect of this. In order to ensure the greatest possible treatment success for our guests, we ask you to comply with the following rules of conduct:
Mobile phone calls are not permitted on the entire company premises and during trips and hikes. Calling with a mobile phone is only allowed in your own room with the windows closed. We would like to point out that there is a strict smoking and alcohol ban at Buff Medical Resort.
This ban also includes the use of e-cigarettes. The ban applies throughout the building and on the entire company premises. Smoking is only allowed in the designated smoking area. The smoking and alcohol ban also applies during trips and hikes. We ask you not to wear bathrobes in the dining room. Please wear appropriate swimwear in the swimming area. Facial concealment (hijab, niqab, burqa) is not allowed at Buff Medical Resort. It is not allowed to bring animals. WiFi is not available from 22:00 to 6:30
In consideration of the other guests, we ask you to rest between 10:00 PM and 6:00 AM. Accompanying persons and visitors of the guests must register at reception when they enter the building. We would like to point out that the house rules apply to all guests of Buff Medical Resort. Should there be violations of this, the resort management is unfortunately entitled to end your stay. Please understand that we are unable to offer a refund in this case. By booking a stay in our house, you agree to the terms of these house rules.
Thank you for following the house rules!
The terms and conditions apply to contracts relating to all Buff Medical Resort services provided to the guest or the customer. Deviating provisions do not apply unless they are expressly accepted in writing by Buff Medical Resort.
II. Conclusion of contract/minimum age
A stay without booking a therapy program is generally not possible. After prior consultation with management, visitors and accompanying persons can be accommodated for up to 3 nights without booking a therapy program and depending on the availability of a room. Reference is made to the current list of prices and services. By sending our reservation confirmation, the booking is final. A written cancellation is required in order to effectively cancel the contract. Unused services from a therapy program will not be refunded. Individual contents of the therapy program cannot be changed. The minimum age for a stay at Buff Medical Resort is 18 years. If accompanied by a parent or guardian, a stay is possible from the age of 16 years after prior consultation with the management.
III. Cancellation/Withdrawal
In case of cancellation of the guest's stay/booked services, the following cancellation fees apply: i:Up to 31 days before the date of arrival, 20% of the costs for booked services shown in the booking confirmation will be payed.ii:30 up to 14 days before arrival = 50% of the costs for booked servicesIII:13 to 7 days before arrival = 70% of the costs for booked servicesIV:from the 6th day before arrival = 90% of the costs for booked servicesV: In case of early departure during the stay or in case of late arrival, the originally booked services will be Services invoiced. If the house rules are not observed, Buff Medical Resort is entitled to end the stay. There will be no refund of the costs for services not provided and originally booked. Booked individual therapies and offers must be cancelled by the guest by 12:00 on the previous day, after which they will be charged. This also applies if not used. Meals not used will not be refunded.
IV. Services, prices, payments
The written offer includes the total price for the desired package at the Buff Medical Resort. A deposit of 20% is required to accept the offer. The contract is concluded after a down payment has been paid by Buff Medical Resort with the reservation confirmation. The remaining amount for the booked services is due for payment no later than 30 days before arrival. A credit card must be left as a guarantee upon arrival.The invoice for additional booked services and goods must be paid before departure.All services are invoiced in accordance with our currently valid price and service schedule. Previous rates and regulations will be void. We reserve the right to make changes.Individual contents of our therapy packages cannot be changed or refunded. The respective treatment package is billed via two invoices. The wellness and sports therapy services are billed by Buff Medical Resort GmbH. Medical services are billed by Palue Suisse Clinic GmbH. Palue Suisse Clinic GmbH assigns the claim to Buff Medical Resort GmbH for the purpose of moving in. The debtor of the claim agrees to the assignment of the claim.
V. Arrival/departure
The guest receives the room category they have booked. He is not entitled to a specific room. Booked rooms are available to the guest from 15:00 on the day of arrival. If you wish to arrive before 15:00, Buff Medical Resort is entitled to charge an additional day of accommodation. On the day of departure, the room must be vacated by 12:00pm, otherwise this day will be charged additionally. Guests must present a valid identity card/passport and a valid credit card upon arrival.
VI. Objects brought along and liability
Buff Medical Resort cannot accept any liability for items brought in, in particular for jewelry, documents and cash. It is recommended to use the safe in the room. Use of the underground car park and car parking spaces is at your own risk. There is a strict smoking and alcohol ban at Buff Medical Resort. This applies throughout the building and on the entire company premises. Smoking is allowed in the designated smoking area.
The guest of the respective room is responsible for ensuring that this prohibition is also complied with by third parties. Should the guest violate this, Buff Medical Resort is entitled to charge the guest a special cleaning fee of 350€. The same applies if third parties smoke in the room without the guest's knowledge.
VII. Buff Medical Resort Withdrawal
Buff Medical Resort can unilaterally withdraw from the reservation confirmation/booking for a valid reason. This applies in particular if “force majeure” or other circumstances for which Buff Medical Resort is not responsible make it impossible to fulfill the contract. If Buff Medical Resort is entitled to withdraw from the contract, the customer or guest will not be entitled to any claims for compensation.
VIII. Final provisions
The place of payment and fulfilment is Constance.The place of jurisdiction is Constance.The law of the Federal Republic of Germany applies. Should individual provisions of these terms and conditions be or become invalid or void, this shall not affect the effectiveness of the remaining provisions. In all other respects, the legal regulations apply.
As of February 2025
